Order Cancellation & After-Sales Policy
Size Exchanges (Keep the Original)
If the size isn’t right after you receive your order, we offer a size exchange without returning the original tee.
Pay $12.99 exchange fee + shipping, and we’ll send the correct size.
The original item must be kept, and the exchange request must be made within 7 days of delivery.
Returns & Refunds
We accept returns/refunds within 7 days of delivery for items with non-human (non-user) damage or quality issues.
Items must be unused, unwashed, and undamaged, with original packaging.
Made-to-Order Notice:
All products are custom made. We cannot accept returns or refunds for subjective reasons (e.g., “don’t like the color/design,” “changed mind,” minor color differences due to lighting/screens).
In-Process Cancellations
If you request a cancellation after we have started production or once the order has shipped, a 50% fee will be deducted (to cover materials, labor, and handling). Shipping costs are non-refundable once shipped.
What Qualifies for a Refund/Reshipment
You may be eligible for a full refund or a free reshipment if:
- The item arrives damaged/defective (non-human damage).
- You received the wrong item or size due to our error.
- Your order fails to arrive within the guaranteed timeframe (excluding the 2–5 business day processing window) due to reasons within our control.
In these cases, restocking fees are waived.
Not Eligible
- Orders with incorrect/insufficient address or contact details provided by the customer.
- Delays or losses caused by extraordinary circumstances beyond our control (e.g., customs inspections, natural disasters, carrier disruptions).
- Subjective reasons (style, color preference, minor print differences due to lighting/screens).
How to Request Support
Email our support team at strkry@outlook.com within 7 days of delivery with:
- Order number
- Issue description
- Clear photos showing the problem (full item + close-ups)
We’ll evaluate and provide the appropriate after-sales solution (exchange, reshipment, or refund where applicable).
Support: Please send photos and details to our customer service email (strkry@outlook.com) or refer to the Contact page for more ways to reach us.
